Draft: these terms still need the operator's details (set AUXD_LEGAL_NAME, AUXD_CONTACT_EMAIL and AUXD_LEGAL_ADDRESS) and a lawyer's review before launch.

Refund Policy

Last updated 2 November 2026

Aura packs are digital content delivered as soon as your payment goes through.

Refunds

• If you haven’t spent any of a pack’s Aura, you can ask for a refund within 14 days of buying it by emailing [contact email] with your Discord username and the purchase date.
• Once Aura from a pack has been spent, that pack isn’t refundable, except where the law says otherwise.
• If something went wrong (you were charged but didn’t get your Aura, or were charged twice), contact us and we’ll fix it or refund you.

If you are in the EU or UK: by buying Aura you ask for it to be delivered immediately and acknowledge that you lose the 14-day right of withdrawal once it has been delivered. The unspent-pack refund above is offered on top of that.

Refunds and chargebacks take the Aura back

When a payment is refunded or disputed, the Aura from it is removed. If you have already spent it, your balance can go below zero, and you won’t be able to spend Aura until it is positive again. Repeated chargebacks may lead to account suspension.